Ending homelessness for children and their families.

Case Management Services

Screening, Interviewing, Observing and Teaching


Case management services encompass all three programs of Family Promise with the ultimate goals of helping guests gain sustainable employment, obtain the services needed to support their family (e.g., child care, transportation) and secure safe and affordable permanent housing. These services begin with the initial screening process: phone interview, criminal background check, in-person interview and drug screening.

As the needs of the guests emerge, every effort is made to provide the tools and skills to empower our guests to succeed. These tools and skills include but are not limited to problem solving, identifying sustainable employment and financial education with a one-on-one volunteer coach in our New Beginnings Program. Our case manager assesses the guests's strengths and their specific barriers to self-sufficiency. Guests establish long-term goals for the program and for life and short-term objectives to meet each week. Teens and adults participate in these sessions giving them both individual and family plans.

With only two staff, relationships with guests are critical to guests’ personal development. Staff members are on call 24-hours, seven days per week. Holidays are often spent with volunteers. Guests have access to staff at the day center and through an on-call cell phone for support, counsel and assistance with handling difficult situations.